First and foremost, the present conditions govern the sales of Poker chips, customized Poker chips, Poker tables, books and DVDs made by LAFI.

ARTICLE 1 - PRICE

1.1 - The prices of our products are given in euros inclusive of tax (VAT + other taxes and the tax on videograms in particular) and exclusive of participation in processing and forwarding expenses.

1.2 - The pokchips.com website does not sell to countries outside the EU or French overseas administrative departments and territories.

1.3 - All orders, regardless of their origin, must be paid for in euros.

1.4 - Pokchips.com reserves the right to alter its prices at any time, but products shall be invoiced on the basis of prices in force at the time of the recording of the order.

ARTICLE 2 - ORDERS

Via Internet :

• www.pokchips.com

• www.pokchips.es

• www.pokchips.it

• www.pokchips.de

• www.pokchips.co.uk

Contractual information is given in French and shall be subject to confirmation repeating this contractual information at the time of delivery at the latest. pokchips.com reserves the right to cancel or refuse any order placed by a customer with whom it has suffered a dispute regarding payment for a previous order.

ARTICLE 3 - VALIDATION

The customer acknowledges having acquainted himself with and having accepted the present General Sales Conditions before placing his order. Validating your order is therefore tantamount to accepting the aforementioned General Sales Conditions.

In the absence of proof to the contrary, the data recorded by pokchips.com is proof of all transactions passed between pokchips.com and its customers.

ARTICLE 4 - AVAILABALITY

Our product and price offers shall remain valid as long as they remain visible on the website, and within the limits of available stock.

Within this framework, indications regarding product availability shall be supplied when you place your order. This information being given to us by our suppliers directly, errors and alterations may exceptionally arise. In the event of the product becoming unavailable after you have placed your order, you will be informed by e-mail or by letter as soon as this information is received from our suppliers. Your order will be automatically cancelled and you will receive an immediate refund if your bank account has already been debited.

ARTICLE 5 - DELIVERY

Products are delivered to the delivery address you give us when placing your order. Shipments are made as soon as possible after receipt of your order form and payment of goods using the tracked Colissimo service for France, by priority postal parcels with acknowledgement of receipt for the French overseas administrative departments and territories and abroad, unless otherwise requested by the customer (at his own expense).

Should an article become momentarily unavailable you will be contacted by e-mail.

Goods are forwarded at the risk and peril of the addressee. It is up to the customer to inform the carrier of any reservations if parcels are damaged or Pokchips in the event of missing goods.

Pokchips shall be freed from its delivery obligation by any unexpected events or cases of force majeure; total or partial strikes, flooding, fire and natural catastrophes being considered as cases of force majeure.

The transfer of ownership of delivered products or products to be delivered is suspended until the goods have been paid for in full by the customer with no effect on the transfer of goods.

Pokchips.com cannot be held responsible for consequences owing to forwarding delays.

When payment is made by bank card, the deadlines that are given are average deadlines and correspond to dispatching deadlines (on article card) and forwarding deadlines for products for Metropolitan France and Monaco.

ARTICLE 6 - PAYMENT

Payment for your purchase can be made either by:
- bank card: Visa, MasterCard, American Express, and other credit cards
- or cheque..

ARTICLE 7 - SECURE PAYMENTS

Our website is part of a secure system:

We have adopted the SSL encryption process for Internet payments via our bank and we have also reinforced all jamming and encryption procedures to protect all sensitive payment-related data as effectively as possible.

ARTICLE 8 - YOUR MONEY REFUNDED IF NOT COMPLETELY SATISFIED

8.1 - You have a 15-day deadline as from the date of receipt to send any product that does not suit you back to us. Shipping and return expenses shall be born at your own expense. Only the price of the product(s) shall be refunded.

Products should be returned to LAFI, 101 avenue Laurent Cely 92230 Gennevilliers, France, complete with their original packaging (accessories, instructions...) in perfect conditions and with a copy of the invoice.

8.2 - The right to return goods does not apply to customized chips.

Any articles returned incomplete, spoiled, damaged or spoiled by the customer shall not be accepted.

ARTICLE 9 - PRODUCT COMPLIANCE

We promise to refund your money or exchange visibly defective, spoiled or damaged products, or products that do not match your order. In this case, we ask you to write a detailed letter of explanation and to send this letter back with the product(s). At your request, pokchips.com will exchange or refund the product(s). Your request must be made within fifteen working days following delivery. Complaints made outside this deadline shall not be accepted. Forwarding charges shall be refunded on the basis of the invoiced price.

In any case you shall benefit from the clauses of the legal guarantee and that regarding the hidden defects guarantee in particular. The clauses of this article do not stop you from benefiting from the right to retract (your money refunded if not completely satisfied) provided for by article 8.

Les dispositions de cet article ne vous empêchent pas de bénéficier du droit de rétractation (satisfait ou remboursé) prévu à l'article 8.

ARTICLE 10 - REFUNDS

Product refunds in the events provided for by articles 8 and 9, shall be made within a deadline shorter than or equal to 15 days following our receipt of the products.

The refund shall be made according to pokchips.com's choice, either by crediting your bank account or by bank cheque made out to the name of the customer who placed the order and to the invoicing address. No cash-on-delivery shall be accepted, for any reason whatsoever.

ARTICLE 11 - CUSTOMER SERVICE

Our customer service is at your disposal for any information or question: - You can also contact this service via the customer service section or contact section on our pokchips.com website.

ARTICLE 12 - INTELLECTUAL PROPERTY

All texts, comments, books, illustrations and pictures reproduced on the pokchips.com and pokchips.net websites are reserved through copyright and intellectual property, this being applicable worldwide. In this matter and in accordance with the code of intellectual property, only private use subject to different and even more restrictive measures of the code of intellectual property is authorized. All reproduction, whether total or partial, of the POKCHIPS website is strictly forbidden.

ARTICLE 13 - RESPONSIBILITY

Photographs should serve as rough guides only. For the precise characteristics of a product, we recommend you read each product's written description. If in doubt, and should you require further information, please don't hesitate to contact us. pokchips.com is only responsible for the content of the pages it edits.

Pokchips.com may not be held responsible in the event of an obvious mistake between the characteristics of a product and its representation and/or sales conditions.

ARTICLE 14 - APPLICABLE LAW - DISPUTES

The present contract is subject to French law.

The language of the present contract is French.

In the event of dispute, only French courts are competent to adjudicate.

ARTICLE 15 - PERSONAL INFORMATION

The information and data concerning yourself is necessary to the processing of your order and to our commercial relationship. In accordance with the data processing and individual liberties law dated January 6th 1978, you have the right to access and alter your own personal data. In order to do this, simply write to us online via the customer service or by post to Pokchips, 101 avenue Laurent Cely, 92230 Gennevilliers, France, stating your name, surname and e-mail address.

According to your choices when creating or consulting your account, our company may send you offers, as indicated at the time of creation of your account. Should you no longer wish to receive such offer, you may make this wish known by mail to our customer service or at the bottom of the mails we send you.

Our site has been designed to cater for our customers' requirements. This is one of the reasons we use cookies. The aim of cookies is to signal your presence on our website. Cookies are therefore only used by Pokchips.com in view of improving the personalized service we aim to offer you.